10 general skills or competencies (Job family competencies) for Senior SharePoint Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
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Level 2 Behaviors
(Light Experience)
Assists with end-user training to understand required features and functions of future technologies.
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Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
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Level 4 Behaviors
(Extensive Experience)
Creates training materials for end-users to optimize the value derived from applications.
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Level 5 Behaviors
(Mastery)
Champions activities to empower end-users to maximize performance for specific roles.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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7 soft skills or competencies (core competencies) for Senior SharePoint Administrator
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the benefits and importance of knowledge management in driving organizational performance.
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Level 2 Behaviors
(Light Experience)
Collects and prepares data for transformation into information used for knowledge capture.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with different teams to identify useful information for knowledge capture.
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Level 4 Behaviors
(Extensive Experience)
Designs new knowledge distribution policies while encouraging the use of the new practices.
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Level 5 Behaviors
(Mastery)
Fosters an organizational culture that encourages the sharing of knowledge while maintaining appropriate confidentiality.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Summary of Senior SharePoint Administrator skills and competencies
There are 0 hard skills for Senior SharePoint Administrator.
10 general skills for Senior SharePoint Administrator, End-User Training, Technical Support, Content Management, etc.
7 soft skills for Senior SharePoint Administrator, Knowledge Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior SharePoint Administrator, he or she needs to be proficient in Knowledge Management, be skilled in Attention to Detail, and be skilled in Time Management.